Employee Spotlight: Stephen James
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In this month's Employee Spotlight, we are featuring Stephen James. 👋 Stephen joined our company as a Customer Support Specialist about three years ago, and he has continued to grow his career at Volt. He is now a Customer Experience Manager, ensuring the members of our #VotlFamily have the best experience with us.
What does your job entail?
I have a well-rounded focus on our customer experience, from support to user feedback. Personally, I like to say that I am the bridge between our users and the product/design team. Recently, I have gained a new interest in the user experience design and research side of our business, and I look forward to gaining and sharpening some skill sets in this area.
What is the most interesting part of your job?
Hearing from our coaches, athletes, and individuals training on Volt. Our users have a lot to say and a lot of great feedback to provide. I really like making sure our users are able to get the most from their experience and time with Volt, whether it’s training in the app, or working with our support, success, and sales teams.
What is a day like at Volt for you?
A typical day for me consists of replying to all our users who write in with various questions and needs. I also take time to look over our app store reviews and comments as well as our social media comments and direct messages to make sure none of our user's support requests are missed. Sometimes you can also find me working on user research projects and other special projects that support product updates and new product launches.
Stephen sailing around the San Juan Islands in Washington State.
What is your favorite place where you have been on vacation?
Northern Greece is my current favorite vacation destination and was my most recent travel experience. I don’t think I have ever met a more welcoming and open community than that of Thessaloniki, Greece. Not only were the people amazing, but the food and beaches were like nothing I have experienced. It was absolutely delightful and quite difficult to leave.
What do you like to do in your free time?
I have a lot of hobbies and interests that I like to explore and enjoy in my free time, from home DIY projects to sailing. Recently, I finished rebuilding my classic motorcycle (a 2-year endeavor) so I have been gleefully going on rides any chance I get.
What is your favorite dessert?
Halva, specifically chocolate marble halva.
What would you do if you could do anything for one day?
Fly seaplanes (the Kenmore Air route) between Seattle and Roche Harbor in the San Juan Islands. I love planes, and I love the San Juan Islands.
What do you love most about Volt?
The community, both Volt HQ and the users we work hard for every day.
Interested in learning more about our open positions at Volt? Check out careers page.
